Multimodal Cargo & Containers

We are experts in the handling and adjusting of cargo claims relating to products and commodities carried by land, sea and air.

We work for leading international insurance companies and Lloyd's syndicates.

Yearly, we handle more than 500 requests worldwide pertaining to Multimodal Cargo & Containers.

We provide a wide range of bespoke services and investigate losses and casualties worldwide on behalf of insurers, underwriters, shipowners, average adjusters, and P&I Clubs.

We offer a comprehensive claims management service, including technical investigation of the loss, legal review where required, loss adjusting and recoveries against third parties. We also handle liability claims for freight forwarders, logistics entities and car carriers. ​

Our team of multimodal cargo and container adjusters and surveyors undertake a comprehensive range of surveys and investigations on a global basis. Our expertise in seaborne cargos has evolved with the changing face of international transport and we are regularly involved in surveys pertaining to land, rail, air and marine cargoes. We provide an early response and effective loss prevention and casualty management which can achieve mitigation and reduction of losses.

We have extensive expertise in all cargoes and the range of cargo services we can offer includes: 

  • Client Bespoke services

  • Hatch opening, loading & discharge surveys

  • Surveys & investigations for damage of goods in transit

  • Cargo surveys including handling and stowage

  • Cargo condition surveys from preload to destination

  • Damage root cause analysis and mitigation

  • Warranty survey of goods/cargo from factory to end user

  • Scientific and specialist cargo advice on claims and quality disputes

  • Advice on loss prevention and regulatory in accordance with the IMSBC and IMDG Codes

  • Cargo liquification consultancy

  • Inspection of Containers and Cargo

  • Draught Surveys

  • Lashing inspections and calculations

We handle dry and wet cargoes

We are experts in the handling and adjusting of cargo and container claims relating to products and commodities carried by land, sea and air.

Additionally, we are also able to handle associated liability claims and can provide advice and/or assistance in the context of general average and salvage matters. We work for leading insurance companies based overseas and, in the UK, Lloyd’s syndicates, and insureds.

Our specialist cargo claims handlers and adjusters are supported by a network of experienced cargo surveyors, as well as by a range of other professionals, including Average Adjusters.

End-to-End casualty management

We offer a comprehensive claims management service including surveying, technical investigation of losses, legal review, loss adjusting and the pursuit of recoveries against third parties. Additionally, we are able to handle associated liability claims on behalf of freight forwarders, logistics entities and car carriers. Our Services include:

  • Casualty Management: Around-the-clock assistance in the event of a casualty

  • Surveying: Damage surveys, including advice regarding causation

  • Adjusting: Advice on policy interpretation and application in the context of a submitted claim

  • Cost Analysis: Review of estimates and invoices submitted in support of a claim

  • Liability advice: Review of circumstances surrounding an incident and advice regarding associated liability claims

  • Recoveries: Advice regarding, and pursuit of recoveries

  • Claims Management: Full end-to-end claims management; receiving first notification of a loss, carrying out a survey, preparing an adjustment, proposing a settlement amount (where appropriate) and assisting with a subrogated recovery (where appropriate)

  • Advisory Services: Advice on General Average and Salvage matters including their defences

  • General Average and Salvage Security: We secure for clients preferential rates from the London Market

Tanker and gas carriers’ ship-to-shore integrated solutions

We offer integrated and bespoke services ranging from Cargo initial sampling and lab testing, Superintendency to Surveys.

Throughout our expertise, we have delivered bespoke services to Ministries of Energy, P&I Clubs, Cargo Underwriters and Private Clients. Our expertise ranges from quantity surveys to dispute resolution.

Our lines of services can be tailored to suit clients’ needs and typically includes:

  • Cargo sampling witnessing in accordance with the required standards

  • Daily Cargo superintendency and reporting back to principals

  • Quality control - checking product conforms to contractual specifications

  • Rejecting out-of-specification product

  • Grading

  • Temperature testing

  • Ship and shore tank measurements

  • Draught and ullage surveys

  • On-hire & Off-hire surveys

  • Pre-shipment and loss prevention surveys

  • Full supervision of cargo and bunkers load and discharge

  • Supervision of stevedoring operations

  • Full supervision of discharge ensuring product is handled in a correct manner

  • Calibration checks

Integrated ship-to-shore solutions